Shipping & Delivery
|Germany: € 4,95 | From € 50,00 order value we deliver free of charge.|
|Austria: € 9,90|
|France: € 7,60|
|Poland: € 4,46|
|Great Britain: € 13,08|
B. Delivery restrictions and delivery times:
We only deliver within the above Countries quickly and reliably by our partner DHL (Deutsche Post AG) to the delivery address you provided.
Due to the current situation, the delivery time within Germany is approx. 7 working days.
The delivery time to Austria is due to the current situation about 10 working days.
When paying in advance, you give your payment service provider (e.g. credit institution, PayPal) a payment order. The delivery period starts on the day following the payment order to your payment service provider. If the end of the period falls on a Saturday, Sunday or a state-recognised public holiday at the place of delivery, the next business day shall be decisive for the end of the period.
C. Return & return slip received:
The return is free of charge for you within Germany if you use our return slip.
The return costs for deliveries abroad are at the expense of the buyer.
(In case of complaints please contact our customer service:
Address: Anika Schuhhandels GmbH & Co KG, Reclamation Department, Kranichstraße 24, 17235 Neustrelitz)
"Fill in the return note (you will find it in the package). You will find detailed information on returns and deadlines in our cancellation policy.
"Please enclose the completed return slip with the return shipment and state the reason for return.
The return note serves the better allocation of your return.
Important: In the case of an exchange or complaint, please describe your request in a conspicuous manner.
"Remove the address label on the package and replace it with the return label, which you can download here. (See DHL button below)
"The post office will acknowledge your return with a delivery receipt. Please keep this receipt as proof of the return.
"(Returns with the return label are only possible from Germany)
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Please note that the use of the return label is not a mandatory requirement for exercising the right of withdrawal!